Direct Maintenance announced the recent agreement of full line maintenance support for Hainan Airlines in Germany

Direct Maintenance, a certified line maintenance service provider, member of Magnetic Group, announced the recent agreement between the company and China-based Hainan Group airlines, for a full line maintenance support in Cologne-Bonn Airport in Germany.

The recent agreement is the extension of Direct Maintenance support for Hainan Group airlines, including Hainan Airlines, Beijing Capital Airlines and Lucky Air – previously, company has been providing technical support to the Customer in Berlin airport. The extended agreement now consists of the full handling of aircraft not only in Berlin Airport, but also in Cologne-Bonn as well as in Frankfurt airports. 

„Hainan group is running 12 airlines in total and is ranked as the fourth largest airlines in China – and we are glad they have entrusted full handling of their three of their airline’s aircraft. We value the partnership with each other which is not going to be limited to the cooperation at our stations in Germany – Hainan Group and DirectMaintenance are expanding more potentials down the road together,“ shared Alfrend Wang, Customer Service Manager at Direct Maintenance.

Currently, Direct Maintenance covers over 70 aircraft combinations, including A320NEO, A350-900/1000, A380, B737 MAX, B747-8 and B787 in 27 different locations in Europe and Africa.

Scaling up north: Direct Maintenance re-opens Line Maintenance station in Copenhagen, Denmark

Direct Maintenance, a certified line maintenance service provider, member of Magnetic Group, announced the recent re-opening of the line maintenance station in Kaastrup Airport, Copenhagen (Denmark).

The line maintenance station in Copenhagen is re-opened from March this year as the next strategic step for the company’s expansion. In Copenhagen, the line maintenance station will be operated by Direct Maintenance, a member of Magnetic Group, and will provide line maintenance services for narrow-body aircraft such as ATR42/72, Embraer 170/190, B737NG/MAX and A320CEO and NEO. Soon thereafter, the station will be capable of starting handling widebodies as well, such as B777/B787/A330/A350.

„We are glad to come back to Denmark and restart our operations and support to customers here. Copenhagen station will be a long term station and will serve airlines in various segments with a wide range of services – and we believe we are the best choice for customers when selecting Direct Maintenance, a member of Magnetic Group, as a partner,” shared Mandeep Rana, Head of Sales at Direct Maintenance.

In the past few months, the company has been following its ambitious expansion plans and has announced the opening of several Line Maintenance stations in Germany, including stations in Frankfurt, Munich and Hannover airports.

Currently, Direct Maintenance covers over 70 aircraft combinations, including A320NEO, A350-900/1000, A380, B737 MAX, B747-8 and B787 in 27 different locations in Europe and Africa.

Experience Direct Maintenance: interview with intern Vincent Mulenga

This month, we have interviewed a Direct Maintenance intern from our station in Lusaka – Vincent Mulenga. Vincent shares his first impressions about the company and memorable experiences from the internship at Direct Maintenance.

How did you end up doing an internship at Direct Maintenance?

I found out about the operations of Direct Maintenance from my former college – and using recommendation from the the college, I have joined the company as intern. And I really enjoy it as supervision is excellent!

What are your expectations what do you hope to learn during the internship?

I want to become a competent and professional Aircraft Maintenance Engineer – so I am hoping to gain as much experience as I can to reach my goal.

What is your first impression of Direct Maintenance as an employer? Did you already had some memorable moments during the internship?

I have strong feeling that Direct Maintenance is providing hight standard working conditions – and I also enjoy the pace here!

And when thinking about memorable experience, I actually had it on my first day – I did Arrival/Dispatch Headset procedure and find it all very interesting – still have fond memories of the first day!

Are there any tips you could give to others who are interested in internship opportunities at Direct Maintenance?

Once you get the opportunity to learn at work, make sure you’re very attentive to the tasks and information given by Engineers – you can learn a lot from them!

 

Direct Maintenance expansion in Africa: station re-opened in Kilimanjaro to serve Edelweiss

Direct Maintenance, a certified line maintenance service provider, part of Magnetic Group, announced the restart of their Line Maintenance activites in Africa with the recent re-opening of the Line Maintenance station in Kilimanjaro International Airport in Tanzania. The Line Maintenance station was launched due to the maintenance service agreement between Direct Maintenance and Edelweiss, Switzerland’s leading leisure travel airline.

Direct Maintenance will be providing line maintenance services  for airline’s A340 fleet in both Kilimanjaro International Airport (JRO) and Abeid Amani Karume International Airport  in Zanzibar (ZNZ), and will be performing daily checks , weekly checks and transit checks.

„When thinking about the expansion, we are focusing not only on Europe, but also in Africa – and the latest agreement with Edelweiss which lead to the establishment of permanent line maintenance station in Kilimanjaro is a good example of our continuous efforts to scale up in the region. I am very pleased that Edelweiss has decided to trust their fleet to our skilled professionals not only in Tanzania, but also in Zanzibar – and we are looking forward to a long-term relationship,“ shared Mandeep Rana, Head of Sales at Direct Maintenance.

Direct Maintenance covers over 70 aircraft combinations, including A320NEO, A350-900/1000, A380, B737 MAX, B747-8 and B787 in 27 different locations in Europe and Africa.

Experience Direct Maintenance: interview with intern Max Didden

This month, we have interviewed a Direct Maintenance intern from Maastricht station – Max Didden. Max shares his first impressions about the company and memorable experiences from the internship at Direct Maintenance.

How did you end up at Direct Maintenance for your internship?

First, I applied for an internship at Direct Maintenance in Dusseldorf. Unfortunately, at that station, there were no open positions for an internship. However, because of the showed interest in working at Direct Maintenance, I was sent to Cologne station. Still, as the station just recently opened, it was impossible to start there. Luckily, after being forwarded to Maastricht station, I was hired for the internship at Direct Maintenance.  

What do you think of the way you are supervised as an intern at Direct Maintenance?

It is my first internship. Thus, like all beginners in the industry, at first, I spent much more time observing than actually doing something in practice. However, the more days have passed, the more my knowledge and understanding developed. Consequently, now, I get to do more practical tasks. I am very thankful for my colleagues, as they constantly explain aircraft features and systems or how to perform a specific task correctly – they ensure my improvement!

What do you hope to learn from your internship?

My primary intention for this internship was to see how line maintenance differs from base maintenance. At the moment, I think line maintenance bring more challenges due to the broad work scope. Nevertheless, I hope to combine the theory from the university with practice at Direct Maintenance and successfully learn as much as possible about aircraft systems.

What is your impression of DirectMaintenance as an employer?

My first impression was that Direct Maintenance is an exciting company with many stations worldwide and a great place to work. To this day, I can say that it is true. Indeed, you can continue to learn at Direct Maintenance: there are many career opportunities, such as getting your license for a particular aircraft type.  

What was the most memorable thing you experienced during your internship?

In the short four weeks that I have been at Direct Maintenance, there was a lightning strike in one of the engines. I had never seen actual damage from a lightning strike, so I truly gained a new memorable experience. We searched for the impact point of the lightning strike because the output of the lightning was clearly visible.

What tip can you give to other interns at Direct Maintenance?

IF YOU HAVE ANY QUESTIONS, ASK THEM. An internship is meant for learning. Thus, if you don’t understand something or want to get an explanation of the aircraft system, just ask. Even if the question is to show/explain the theory you learned at university (as they often lack the needed facilities to demonstrate aircraft systems in real life), I think your colleagues will be glad to help.

Meet the Team: Iwan IJsbrandij

Meet the team! Iwan IJsbrandij, Quality Assurance Engineer at Direct Maintenance, has been passionate about aviation since his childhood – and he’s more than happy now to be working in the industry and taking on the role which allows him to contribute to aviation safety.
Get to know him better as he shares a few insights about his experience with us – and his other passions besides aviation!

Why did you choose aviation as your career path? And how did you start working at Direct Maintenance?
Since my father also has a passion for aviation, I’ve been fascinated by aviation for as long as I can remember. I chose to go for a bachelor’s degree in aviation to turn my passion into a career, and thereafter I was soon invited to join Direct Maintenance in its Quality Assurance (QA) department.

What are your main responsibilities in your role? What do you like the most in your work?
As a Quality Assurance Engineer, my main responsibility is to enable the organisation to ensure that we can deliver a safe product and to remain in compliance with the requirements of continuing airworthiness regulations. Some tasks include being involved in audits, verifying procedures and staff records, and translating legislation into practical guidelines for all staff. Additionally, I’m always on standby to investigate occurrences and incidents. The QA team currently consists of my manager Robert whom I really enjoy working with and me. What I like the most in my work is the fact that it’s both aviation and law-related, conducting investigations, and being able to contribute to aviation safety.

What would you say are the biggest challenges in your work?
In general, the nature of quality management systems are highly structured, and due to constant changes to the organisation, regulations, and policies, it tends to result in bureaucracy sometimes. Dealing with bureaucracy can be challenging, especially when you need to justify it to others. However, it’s part of the job, and it also directly contributes to the excellent aviation safety results of the last 15 years.

Can you share your best memory from working in aviation / in Direct Maintenance?
During one of my station visits, ground engineers took me with him to attend an engine ground run. That was indeed a nice experience for me, which stayed in my memory!

Besides aviation, what are your other passions? What are your hobbies, special interests?
Besides aviation, another huge passion of mine is playing guitar and music. I’ve been playing the guitar since my early teens, and it sort of became my second nature. I also play in a rock band and compose my own music. Some of my other interests are reading, history, and spending time in nature.

What is your favourite destination to travel to?
My favourite destination is, without any doubt, Norway. I’m a big fan of Norway’s beautiful, impressive nature and its Viking history.

Do you have a favourite motto or quote that you apply in your life?
Quality Assurance involves many stakeholders, and they often seem to have competing interests. I learned you can’t always make decisions in everyone’s favour, so I like this quote from Aristotle: “A friend to all is a friend to none”.

Expanding partnerships: Direct Maintenance providing line maintenance services for China Southern Airlines in Africa

Direct Maintenance, a certified line maintenance service provider, part of Magnetic MRO, announced the recent expansion of their partnership agreement with China Southern Airlines, one of Asia’s leading airlines and taking over full technical handling of the operator’s fleet line maintenance services in Nairobi, Kenya.

„This is the first time a Chinese aircraft has been fully handled by an authorized third-party line maintenance provider in Africa, “ said Jacco Klerk, Managing Director at Direct Maintenance, about a true joint landmark achievement.

Since 2015 Direct Maintenance has provided line maintenance technical support and related logistics services for A330 on the Changsha-Nairobi route for China Southern Airlines.

„Direct Maintenance has won a spontaneous recognition from China Southern’s team and their supervisors, by efficient and high-calibre line maintenance services, its rapid and independent emergency response mechanism, and customized exclusive service plans as well, which laid a solid foundation for the strengthened cooperation between China Southern Airlines and Direct Maintenance,“ expressed Alfred Wang, Customer Service Manager at Direct Maintenance.

According to Wang, Direct Maintenance is the only line maintenance provider holding FAA Repair Station approval in Kenya and various other African countries, also was the first ever to support B787 line maintenance in Kenya.

„I am very pleased with the recent extension of the partnership with China Southern as it is a great indicator of the mutual trust between two companies which has been developing ever since our cooperation in Nairobi started in 2015. It is also an important milestone for both our team in NBO as well as to the whole company, and we are excited to start this new chapter,“ shared Mandeep Rana, Head of Sales at Direct Maintenance.

Direct Maintenance covers over 70 aircraft and engine combinations, including A320NEO, A350-900/1000, A380, B737 MAX, B747-8 and B787 in over 20 different locations in Europe and Africa.

Continuing with the growth during the uncertain times

The COVID-19 pandemic brought unseen challenges to the aviation industry. However, the Direct Maintenance team tackled the risen difficulties as true experts of the field. During the pandemic, Direct Maintenance not only started to provide new services but even opened new Line Maintenance Stations and signed numerous significant service agreements. Curious about this success, we interviewed Mandeep Rana, the head of Sales at Direct Maintenance, to discover the insights of dealing with challenges efficiently and developing new partnerships during these uncertain times.

As the past year has been challenging for virtually all companies within the aviation industry, can you share what you’d see as the main challenges of the past year? How did you and your team cope with these challenges? 

The main challenge was the significant drop in flights in early March 2020. At the sales department, we prioritized searching for alternative revenue streams – and, as there were still some repatriation and cargo flights, we started serving these types of airlines. We supported many ‘’unusual’’ airlines and/or aircraft types operating into the DMX stations, which was actually a challenge but having various well multi-licensed engineers at our stations, we could accommodate these customers easily. Simultaneously, most Airlines were parking their whole fleet, we successfully helped airlines and leasing companies in this process, even though it was a first-time experience for us.

What are the main trends in customer’s requirements influenced by the pandemic? Which of these trends are here to stay?

The pandemic caused three main trends. The first one is parking maintenance, which occurred because of an insufficient number of passenger flights. The trend should largely vanish when people start travelling again as pre-COVID-19. Also, the most uneconomic passenger aircraft will gradually be taken out of service because the newer generation aircraft allow better fuel efficiency and other environmental benefits. We can see that older aircraft models like B747, B767, B737 are being phased out, while newer models A320Neo, B737MAX, A350, B787 have been utilized efficiently during the crisis for repatriation flights or even cargo flights. Secondly, airlines increasingly outsource their maintenance activities to third parties and prioritize flexible and agile support from MRO rather than low prices. But also ensure growth and focus of their core business. Lastly, disinfection of the interior of the cabin services occurred to ensure the virus particles were removed from the aircraft and sanitation of the interior. These last two trends should remain.

What would find to be the key elements in successful partnerships between clients and service providers?

There are many key elements involved from which respect and acceptance of differences, followed by trust, transparency, communication, proactiveness, and collective commitment to resolve the issues and reach a mutual agreement are a few examples. 

What, in your experience, are the key drivers of success stories: what actions and qualities lead to new contracts and growth?

To begin with, constant engagement with customers is essential: attention and communication create a bond that results in business. Being realistic and honest is also crucial because transparency ensures mutual commitment. In addition, showing our unique characteristics instead of pulling competitors down is mandatory. 

Our way of dealing with customers brought new contracts and contract extensions for the company. A recent example is, after providing many years of high-quality Line Maintenance Services at Dublin, and investment in the relationship, the operator, who would typically sign up with another company, selected Direct Maintenance as their preferred provider for Amsterdam.

What are the future plans for the company in terms of expansion, new stations, new clients, etc.?

We are currently working on the one-line maintenance project: all Magnetic MRO stations will be rebranded to Direct Maintenance, adding locations to the network. We are also communicating with new and existing customers at the moment for some new exciting projects, so stay tuned for news to come!

Do you have your predictions for the aviation industry’s recovery? How long would it take to reach pre-pandemic levels?

I hope that in 2021 flights come back with 70% of the 2019 volume. In 2022, flights should return even more: people couldn’t travel abroad for more than a year and a half because of the pandemic. Thus, now it is time to fly again! 

One Line Maintenance: Direct Maintenance and Magnetic MRO integrate their capabilities

Magnetic MRO, a Total Technical Care and Asset Management organization, has announced that it has integrated its line maintenance capabilities with Direct Maintenance, a certified line maintenance service provider, part of Magnetic MRO.

In January 2021, Magnetic MRO started the movement of its Tallinn based line maintenance, together with respective outstations, under Direct Maintenance. 

„We see strong demand and interest from the market that airlines are pivoting to independent line-maintenance providers offering a more comprehensive range of solutions across a strategic network of stations. While pricing remains an important element, solution when needed, where needed in this recovery enviroment is observed as a key element – a perfect match with the DNA of Direct Maintenance.  

Our divisions have combined a solid reputation in the market ranging from regional- to narrow- and wide-body aircraft line-maintenance, including home-based and heavy line-maintenance with a wide range of services for AOG, ad-hoc, modifications, parking/storage and lease transitions. By aligning these excellent capabilities for our customers, we provide a wealth of services to the industry with a single buy-in. We are on the move to becoming a preferred customer choice as a leading independent line maintenance organization enhanced by passioned and motivated team,“ shared Jacco Klerk, CEO at Direct Maintenance.

After the integration, the group’s line maintenance capabilities extends to providing services in 20+ stations globally, it covers an impressive 70+ aircraft and engine combinations, including A320NEO, A350-900/1000, A380. B787, B747-8, as well as progress into new generation of aircraft, covering Airbus A330NEO and Boeing B777-X, and gearing up for further expansion on stations internationally. 

„The succeses of our joint teams in the past period, speak dividend in our approach of “we can, we do and we care” towards our clients, maintained aircraft and our valued personnel. I can not credit enough our people for their dedication and elements of fun we have to underline our ambition and passion.

Although it just started, we already see some promising initial results and are looking forward to completing the integration and transition in 2022. Together with the integration, we have strengthened and expanded our station capabilities and our commercial and operations zorganization to drive our business success forward,“ added Mr Klerk.

Risto MäeotsCEO at Magnetic MRO, also shared „We noticed that an airline is often stranded with numerous service providers, each with its own ‘handwriting’. And we had to admit that market was offering what is convenient for service providers, not what customers actually need. From consolidating our existing line maintenance under one leadership to the future global growth in network, we will absolutely praise the challenge to be pioneer and to offer comfort in every aspect – thus we praise this next step we are taking togeher with Direct Maintenance“.

On with the growth: Direct Maintenance opens new line maintenance station in Cologne-Bonn Airport

Direct Maintenance, a certified line maintenance service provider, part of Magnetic MRO, announced the recent opening of their latest line maintenance station in Cologne-Bonn Airport (Germany). The new station began its operation on 1st of July, 2021.

The recently opened line maintenance station, which is 4th Direct Maintenance station in Germany alongside stations in Dusseldorf (DUS), Berlin (BER) and Hamburg (HAM) Airport, will be covering line maintenance services for B747, B757, B767 and MD-11 type aircraft, including bespoke home-base line maintenance concept in supporting a logistic turnkey fleet operation. In the coming period Direct Maintenance will also provide In CGN line maintenance for the wide range of Airbus (A320/A330/A350/A380), Boeing (737/B787) and Embraer (Embraer 170/190) aircraft types.

„The recent launch of the new station in Cologne-Bonn Airport is indeed a great milestone for us – especially during turbulent times. Our approach hasn’t change during the pandemic, as always we try to partner up for the long-term and to invest in the customers’ needs – and we continue looking into the new expansion opportunities,“ shared Mandeep Rana, Head of Sales at Direct Maintenance.

Together with Magnetic MRO Line Maintenance, Direct Maintenance now covers over 70 aircraft and engine combinations, including A320NEO, A350-900/1000, A380, B737 MAX, B747-8 and B787 in 17 different locations in Europe and Africa.

Meet the Team: Alfred Wang

Alfred Wang, Customer Service Manager for China, is a team player with a flair for culture and communication – and he’s always here to take the extra steps to improve the understanding between colleagues here. Also, he’s avidly discovering different cultures – and has many stories to tell from his career in aviation and beyond. Get to know Alfred better and check out his interview!

Why did you choose aviation as your career path? And how did you start working at Direct Maintenance?   

Alfred Wang: I graduated from the Civil Aviation University of China with, major in Aircraft Material Sciences, and my aviation career started with me working as an Aircraft Structure Engineer in China Eastern Airlines. I thought being an aircraft engineer is one of the coolest careers in the world, which makes my family – and myself – so proud!

After being an MCC engineer for 5 years, I was transferred to the aircraft leasing department where I worked as a project manager:  this experience of another 5 years in the leasing industry has opened my eyes and mind much wider as I had a chance to meet and work with so many excellent domestic as well as international leasing teams from all over the world. During this time, I have received an offer to join the Direct Maintenance team – and have been part of it ever since!

What are your main responsibilities in your role? What do you like the most in your work? 

AW: I joined Direct Maintenance in 2019 as a management team member, and my main responsibility is to maintain Direct Maintenance, Magnetic MRO and Hangxin synergy. In addition, I also work with the sales team here at Direct Maintenance and explore more business potentials from all Chinese carriers. I think what I most enjoy from my work is that I always feel excited working with the fantastic international teams with so many different cultural backgrounds, learning from them and sharing with each other all interesting stuff – and, of course, the work itself is interesting as well!

What would you say are the biggest challenges in your work? 

AW: Making teammates understand each other better is the biggest challenge: the cultural diversities in the Direct Maintenance family is intriguing! It sometimes causes some misunderstandings – but avoiding being my-culture-centred I love to put myself in other’s positions and think from different angles – and this helps to improve the preciseness and efficiency of communication!

Can you share your best memory from working in aviation or in Direct Maintenance?

AW: The Chinese New Year of the Ox was celebrated in the Netherlands – it is the most important festival for every Chinese, however, due to the travelling restriction I could not fly back to China for the reunion with my parents. I felt so heart-warmed when I received so many blessings from so many Direct Maintenance people on Chinese New Year eve – at that moment, I felt like I was the happiest man in the world. 

Besides the aviation, what are your other passions? What are your hobbies, special interests? 

AW: For me, it’s writing. I can always find joy, harmony and peace inside of me through writing.

Besides this, I also enjoy reading and learning new skills – and don’t miss out on gym sessions!

What is your favorite destination to travel to?

AW: Honestly – all! I would very like to travel to all European countries, meet different people and experience different cultures.

Do you have a favorite motto or quote that you apply in your life?

AW: “If I am unable to lengthen my lifetime, then widen it.” This is a particularly good quote for me as I don’t want a life I spend just sitting in our place – and I think this is also the reason why I left China and came to the Netherlands.

Meet the Team: Eddah Waweru

Get to our team better!

This time, Eddah Waweru, aircraft mechanic working at Direct Maintenance station in Mombasa, shares her experience about working with us (and not only!). Eddah believes that no profession is gender-specific thus in aviation and all other industries both male and female can thrive and reach for their dreams. And that’s what she is doing – enjoying every moment of the path she has chosen, led by curiosity!

Why did you choose aviation as your career path?

Eddah Waweru: Curiosity! When I was in middle school, I attended a school that was located not too close to the airport, but you could see and hear aircraft flying over. That always raised so many questions for me: what makes it possible for that big thing to fly, from land to air and stay afloat with no support? Why the bird-like shape? What are they made of? How do people survive in it? I needed answers to satisfy my curiosity (and this curious cat is still alive) – and that is why aviation had to be the path for me.

How did you start working at Direct Maintenance?

EW: I started working at Direct Maintenance in Nairobi station as an intern in 2015. Due to the local authority regulations, you were allowed to work as an intern for a period of six months unless the company chooses to extend your pass. Fortunately for me, Direct Maintenance extended my pass for a few additional months after which I left the company to continue my studies. 

However, I still kept in contact with the Direct Maintenance family as they contributed greatly to who I am today. And a while ago, the company had an opening and I was lucky to be invited back – this time around as an aircraft mechanic in Mombasa station. Now we are here, keeping safe and growing strong together.

What are the main responsibilities in your role?

EW: My role as an aircraft mechanic is to enhance safety in the aviation industry by maintaining standards of the highest level in aircraft maintenance and servicing. My key duties are to perform line maintenance tasks, that is transit/preflight checks for contracted airlines including daily and weekly checks that are within the limits of the tasks specified in the aircraft maintenance program and to ensure all tasks are done in compliance with company policies, CAA regulations and customer requirements. Line maintenance tasks entail scheduled unscheduled maintenance, routine aircraft structure, power plant and mechanical and electrical systems inspection checks to prove their serviceability, routine aircraft lubrication, replenishment of all system fluids (water/oil/gases) as well as refuelling. Also, it contains basic avionics fault diagnosis and replacement, removal and installation of various aircraft system components in accordance with the applicable manuals – and much more!


What do you like the most in your work?

EW: That it is a hands-on type of work. You get involved actively and personally, mostly by use of hands in doing several maintenance tasks and adequately learning a new skill or procedures during this process. Every day is a good learning experience that allows you to acquire, grow and build on your abilities as well as on your character while faced with daily challenges. 

I also like learning at work as it helps me to get better and better: I have recently acquired my EASA Part 66 License and looking forward to the qualification privileges that come with the certificate authorization. It is just but the beginning of the best that is yet to come.

What would you say are the biggest challenges in your work?

EW:  Time. When it comes to line maintenance, time is of the essence. All maintenance procedures should be over and done within the specified period of time – aircraft ground time. One needs to be very proactive, vigilant and fast while performing various maintenance procedures to avoid delays at any cost. A delay due to maintenance means a delay in flight departure.  Maintenance delays mostly happen when the aircraft has a snag, and the procedure requires more ground time or when the engineer declares the aircraft is unfit to fly.

Weather also can play a big role: it’s an external factor that we have no control over and work still needs to be done. We operate and perform tasks on the apron where the aircraft is parked, meaning you work out in the open –  on rainy days it can be very chaotic and unpleasant. You need to be extremely careful while working in such an environment in order to avoid accidents and hazards both to yourself and the aircraft.

Additionally, at work, we need various types of equipment to facilitate different type of tasks and assist in accessing different zones of different aircraft types. For example, lack of the correct towing bar for a specified type of aircraft means no towing until the right equipment is made available – and this is where delay can occur.

We face many challenges in my line of work but the goal is to overcome them and successfully perform your tasks – each day!

Can you share your best memory from working in aviation/ in Direct maintenance?

EW: Back in 2015, when I was working as an intern, one engineer made all of the freshers bring along a notebook and pen while on his shift and working on the aircraft. You would never imagine leaving school for another school back at work. It was always class-time with him – he once made us draw an aircraft and name all the parts. I used to look forward to his shifts as it was always an interactive and fun session. It might look weird, but it actually was a great take on teaching for accountability and learning purposes and that facilitated who I am today. I cherish such a memory because it built a character and habit in me. You will never miss seeing me with a notebook and pen!

Besides the aviation, what are your other passions?

EW: Social work and community development – especially working with children and families as a non-formal volunteer. Through volunteering one can gain new skills, broaden your own skills, develop new interests and become more involved with the community. I love giving back to the community – especially my time. You are blessed to be a blesser. I feel like our purpose is to put a smile – it is also the best makeup – on someone’s face and let love lead in everything you do. “I am because you are, and you are because I am”.

I also really enjoy farming! I started small scale poultry farming with a few chickens in the countryside now when the pandemic hit – it’s challenging but I am excited and hopeful!

What other hobbies you have?

EW:  Swimming, dancing and working out to maintain a healthy lifestyle – as the saying goes, health the new wealth. 

I have special interests in acquiring more knowledge in handling maintenance of various types of aircraft, especially the A320 and B787; enhancing my knowledge about the aviation industry in general. I also like mat knitting and I am a bit motorsports fan, including Formula 1!

What are your favorite destinations to travel to?

EW: Take me to Tanzania – their beaches are wonderful and the people very polite. Or Nigeria – their culture is very unique and profound. Also, Las Vegas – a city that knows no night or day and almost everyone is a tourist. That’s the best part!

Do you have a favorite motto or quote that you apply in your life?

EW: I have many that I meditate on and affirm myself with depending on the circumstances – but this one stands out for me: “Better is not good enough, the best is yet to come”.

Meet The Team: Mutta Yildirim

Mutta Yildirim, Sales and Marketing Support Officer here at Direct Maintenance joined us just a few months ago – but it has already been an interesting ride for him! Get to know him better!

Let’s take-off with a traditional question: what was the path that led you to aviation industry?

Mutta Yildirim: After graduation with my bachelor degree in business administration in 2016, I jumped into this industry – I think was fascinating from the start, but became even more special throughout these years, so I think I’ll stay in this industry for a long time!

Why did you choose to join Direct Maintenance?

MY: Because I am ready for new challenges! One of the main reasons for me joining this team was the plans of the board to grow and expand as a company and that’s a challenge I want to be part of. Also, I like to work in an international environment with people from different countries, and gladly I have this opportunity to work with colleagues from all over the world.

 Also, I want to develop myself, keep growing – and also be of help to the team. And I think I can achieve that being part of Direct Maintenance.

What would you consider to be the main challenges at work – and industry?

MY: Currently, there are a lot of movements going on in the aviation industry, and I think this is a time to be flexible and agile as a company to establish in tomorrow’s world. Yes, the situation itself because of the pandemic and uncertainty it brings is challenging for companies and for the industry – but then there are also plenty of opportunities for us to innovate and look for the best solutions together.

Let‘s move away from work – share your hobbies and other interests, besides aviation!

MY: I enjoy playing and watching football – in my free time I never skip a game of my 2 favourite football clubs Ajax and Besiktas. Also, I love to sail in the canals of Amsterdam and have recently got my first boat!

At the weekends and nights, I spend a lot of time in my small e-commerce business that I own since the beginning of the pandemic. I can proudly say that I don’t see this as work but more like a hobby because I enjoy creating things and spend time developing myself.

Do you have a motto or favorite saying?

MY: Yes, I do! “The first step is to establish that something is possible; then probability will occur.”

Meet the Team: John Bwogi

From the internship to a full-time position as a Ground Engineer – John Bwogi has grown as a professional together with us! John has been part of the Direct Maintenance team for over 8 years now – and it’s time he’d share a few insights on his experience with us!

Why did you choose to work in aviation? How did you start working at Direct Maintenance? 

John Bwogi: Pursuing my degree in Aeronautics in Algeria propelled me to work in the aviation field. After completion of my studies, I returned home to Uganda, where I got an opportunity to join Direct Maintenance on an internship program then, later on, was hired on a full-time basis as a mechanic.

Tell us a bit more about your experience at Direct Maintenance: what are the key challenges? What do you like most at your work? 

JB: I started my career with Direct Maintenance at a junior level, therefore I had to adapt and learn a lot from the experienced senior engineers who mentored me at the station especially Mr Douglas Madamombe (Maintenance Manager, EBB/LUN) and Mr Paul Ibekwe (Lead Engineer, EBB/LUN). This compelled me to learn the various approaches to solve technical issues and to also grow as a person – and that constant improvement and career growth are part of the things I appreciate the most.

What is your best memory from your work at Direct Maintenance? 

JB: It was the moment when I was finally promoted to the position of a fully licensed engineer and performed my first CRS!

As the current situation, influenced by the pandemic, has been quite challenging for many – what were the main challenges for you and how did you cope with them?

JB: Personal health and safety is the main challenge throughout this pandemic. Our job on many occasions leads us to mix with passengers – this alone increases our chances of contracting the virus. Keeping this in mind, I have to remind myself on a daily basis to be vigilant enough and observe the SOPs while still executing my duties as an engineer.

Besides aviation, what are the other things you enjoy – what hobbies, interests you have? 

JB: Besides aviation, my favourite activities include playing basketball, watching motorsport, soccer and rugby. My interests are skydiving and flying ultralight planes am looking forward to ticking this off my to-do list.

Let’s also see a few of your aviation favourites… What is your favourite place to travel to? What is your dream destination? 

JB: Dubai (UAE) is my favourite place to travel for shopping and social life; Cape Town in South Africa is my dream destination as I would love to visit the Table Mountain

Meet the team: Hasibe Sabuncu

Today is the opportunity to build the tomorrow you want – this is the motto with which Hasibe Sabuncu, Operations Support here at Direct Maintenance, takes upon challenges every day. Get to know her better as she shares her experience while working with us!

How long have you been part of Direct Maintenance family? Did you know anything about the company before joining?

I have been part of the family since September 2019. I am not from ‘the industry’ and it was the first time that I got into aviation: at that time, I have been searching for a company that could challenge my ambition, develop my skills and has professionals working at the same time. Direct Maintenance has offered me all my needs and I am happy at work here from the very first day I’ve started!

I have been passionate about travelling since I was a kid and always wanted to work for a global organisation, therefore I graduated in IBM’s bachelor. Honestly, I have been thinking to work as a stewardess once before – but somehow knew also it would not be the exactly right work for me. So, when the opportunity came for a position at Direct Maintenance, I took it without hesitation.

What are the main challenges in your line of work? Do you have any “tactics” how you take on those challenges?

As I am working in Operations support, surely can be challenging sometimes. There is no day the same and that’s something that motivates me. However, working on so many different projects require to use and always aim to develop my coordination skills to be in control. I am a perfectionist and I strive to improve every day, to work efficiently to achieve the best results – and that’s also how I tackle the challenges: with always learning from them.

What are your other hobbies and interest? How do you like to spend your free time?

Direct Maintenance family knows that I am passionate about baking/ I like the vibe of sitting together and spending time to talk about random things while enjoying some baked goods. To burn the cake, I like to do Pilates regularly and I am riding horse as well. Besides that, I am travelling and exploring a lot when I got the chance to do and reading spiritual books, attending mindfulness seminars and meditation has become my number one practise since a long time.

What is your favourite moto?

Honestly, I do have a couple of quotes that will describe me either for work or general so I will share two! 1. Today is your opportunity to build the tomorrow you want. 2. She knew the power of her mind and programmed it for success.

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